Delivery & Shipping

At Pictoboo, we aim to provide a seamless shopping experience by ensuring that your personalised photo products are delivered to you quickly and safely. Below, you’ll find all the details about our delivery and shipping processes. If you have any further questions, don’t hesitate to contact us!

Processing Times

We are proud to offer same-day creation and dispatch for most orders placed before 12 PM (AEST), meaning that as long as you order before the cut-off time, your product will be created and shipped on the same day. Orders placed after 12 PM may be processed the following business day.

Please note: We do not process or ship orders on weekends or public holidays. If your order is placed after business hours on a Friday or just before a public holiday, it may be processed on the next available business day.

Shipping Options

We offer a range of shipping methods to ensure that your Pictoboo order arrives when you need it:

1. Standard Shipping (Australia Only)

• Delivery Time: Typically 5–10 business days depending on your location.
• Cost: Calculated at checkout based on your delivery address.
• This option is perfect if you don’t need your order urgently and want an affordable shipping choice. Delivery times may vary during busy periods such as holidays.

2. Express Shipping (Australia Only)

• Delivery Time: 1–4 business days for most Australian addresses.
• Cost: Calculated at checkout based on your delivery address.
• If you need your order quickly, our Express Shipping option is the fastest way to get your Pictoboo products. This option is available for most regions within Australia.

3. International Shipping

• Delivery Time: Varies by country (typically 7–15 business days).
• Cost: Calculated at checkout based on your delivery address.
• We ship worldwide! Whether you're sending a gift or keeping your memories safe from abroad, we offer international shipping for a wide range of destinations. Delivery times may vary depending on customs processing and the carrier in your country.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your package until it reaches you. If you have not received a tracking email, please check your spam or junk folder first, and if it’s not there, feel free to contact us.

Order Delivery Timeframes

While we aim to dispatch your order as quickly as possible, please note that delivery times are estimated and can be affected by factors outside of our control, such as:

• Postal service delays due to high volumes (especially during peak periods like Christmas).
• Customs processing for international orders, which may take additional time.
• Incorrect or incomplete delivery addresses can delay your order, so be sure to double-check your shipping details before completing your order.

If you have concerns about your delivery, feel free to contact us, and we’ll do our best to assist.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery method and the address you provide. You'll be able to see the shipping options and prices before you complete your purchase. We offer free standard shipping for orders over $100 within Australia.

Packaging

At Pictoboo, we take great care in packaging your items to ensure they arrive safely and in perfect condition. We use protective, eco-friendly materials to safeguard your photo products during transit. Our packaging is designed to be both durable and minimal, ensuring that we reduce waste while still keeping your products secure.

What Happens if I'm Not Home for Delivery?

If you're not home when your order arrives, the courier may attempt redelivery or leave a card with instructions for collection from a local depot. The exact process will depend on the courier service used. We recommend tracking your package to ensure you’re available for delivery or to reschedule it if necessary.

If you have specific delivery instructions (e.g., leave at the front door, deliver to a neighbour), please make sure to include them when entering your shipping details. However, please note that we cannot be held responsible for lost or stolen items once they have been delivered.

Missing or Lost Shipments

While we strive to ensure that every order reaches its destination without issue, sometimes packages may be delayed or lost. If your tracking shows no movement for an extended period or if your package is missing, please contact us immediately. We will work with the courier service to locate your order and, if necessary, arrange for a replacement.

Delivery to PO Boxes

We are happy to deliver to PO Boxes within Australia. However, please ensure you enter the correct PO Box details at checkout to avoid any delivery issues. International customers may have restrictions on shipping to PO Boxes, so please verify with the relevant postal service.

Customs and Duties (International Orders)

For international orders, please be aware that you may be required to pay customs duties, taxes, or import fees upon arrival in your country. These charges are determined by local customs authorities and are the responsibility of the customer. Pictoboo is not responsible for any additional costs incurred during the customs process.

Need More Help?

If you have any further questions or need assistance with shipping or delivery, our team is here to help. Feel free to contact us:

• Email: hello@pictoboo.com.au
• Phone: +61 478 590 965
• Visit our Contact Us page